Customer Support Executive Search and Selection

To capitalise on the growing demand for process outsourcing, customer support service providers must effectively implement new strategies and technologies.

Support services businesses face increasing demand as organisations outsource their non-core business operations.

Facilities management, distribution and logistics, plant hire, packaging and other industry support services are facing tighter margins, as prices are driven down by competition.

To overcome these pressures, firms must innovate and diversify to survive: from utilising new technologies to improve the customer journey and streamline operations, to exploiting niche markets and achieving a consistent service across the globe.

From facilities management and waste disposal services to engineering, industrial services companies continue to strive for growth in the face of cost-cutting measures and productivity improvement initiatives.

For waste management and environmental services companies, the focus is on improving returns on assets and cash-flow generation through restructuring rather than acquisitions. Engineering service organizations are consolidating in order to broaden their services and geographic coverage.

Industrial services companies need leaders with the vision to balance growth with cost-cutting and who are capable of excelling in a changing business culture. We understand this. By fostering long-term and consultative relationships with our clients in the support services, Novo Executive Search and Selection has a thorough understanding of their leadership needs.

To discuss your requirements for customer support executives please contact

Jon Hollier: jon.hollier@novoexec.com