Retail & eCommerce Leadership Appointments

Retail and eCommerce continue to evolve at pace.

Changing customer expectations, digital innovation and increasing competition mean leadership has never been more important.

Novo Executive Search helps retailers, consumer brands, eCommerce businesses and SaaS organisations appoint leaders who deliver sustainable commercial growth.

Deep Experience Across Retail, eCommerce & SaaS

Novo Executive Search has worked within the retail and eCommerce sector since the early growth of online commerce, partnering with some of the industry’s earliest innovators.

As the market has evolved, we’ve continued to support retailers, eCommerce businesses and SaaS organisations with critical executive appointments across commercial, operational, digital and board-level leadership roles.

This experience gives us a genuine understanding of the challenges facing modern retail businesses. From omnichannel growth and digital transformation to international expansion and changing customer behaviour, we understand how leadership requirements continue to evolve.
Many of the executives we introduce have been part of our network for years. They are proven leaders already delivering results in comparable organisations and are rarely visible through traditional recruitment channels.

As eCommerce continues to reshape both consumer and business markets, demand for experienced leadership continues to grow. Through long-established relationships across retail, digital commerce and SaaS, we help organisations access the leadership talent needed to compete in increasingly complex markets.

To discuss your Retail and eCommerce executive search requirements please contact:

Dale Perrett: email

Discover how we help retailers and eCommerce businesses appoint exceptional leadership talent

Book a confidential discussion with one of our Executive Search Directors

Book a call

Case Studies

When Companies Appoint Retail Leadership

Leadership appointments often coincide with periods of significant commercial change.

Common situations include:

  • Omnichannel transformation
  • International expansion
  • New market entry
  • Digital transformation
  • Store portfolio changes
  • Customer experience improvement
  • Growth following investment
  • Succession planning
  • Business turnaround
  • Replacing underperforming leadership

Many assignments involve confidential leadership changes where discretion is essential. Our Replacing an Underperforming Executive service supports organisations managing sensitive appointments.

Interim executives can also provide experienced leadership during transformation, acquisitions or restructuring.

What Happens if the Wrong Hire is Made?

Retail leadership directly influences revenue, customer satisfaction and operational performance.

Poor appointments can result in declining sales, reduced customer loyalty, inconsistent execution, supply chain inefficiencies and weaker commercial performance.

Successful retail leaders understand customers, data, technology, operations and commercial decision-making.

Selecting the right executive provides confidence during periods of growth and market change.

Retail & eCommerce Executive Search Expertise

Novo supports leadership appointments across the retail and digital commerce landscape.

Our experience includes:

Retail: Appointing senior leaders responsible for commercial performance, store operations and business growth.

eCommerce: Recruiting executives leading digital trading, online growth, marketplaces and customer acquisition.

Omnichannel: Supporting organisations integrating physical retail with digital commerce and customer experience.

Consumer Brands: Helping brands strengthen leadership across sales, marketing, operations and commercial strategy.

Digital Transformation: Identifying executives capable of leading technology adoption, AI initiatives and organisational change.

Our assignments span retailers, direct-to-consumer brands, online marketplaces and international consumer businesses.

Our Approach to Retail & eCommerce Executive Search

Every retail organisation has different commercial priorities, customer expectations and growth ambitions.

We tailor every search to your operating model, leadership requirements and strategic objectives.

Many appointments are managed confidentially to protect commercial interests and minimise disruption. Learn more about our Confidential Executive Searches.

Discovery: Understanding your commercial strategy, culture and leadership objectives.

Executive Search: Identifying and engaging proven retail and digital commerce leaders.

Assessment: Evaluating commercial judgement, leadership capability, customer focus and cultural alignment.

Appointment: Supporting interviews, negotiation and onboarding to maximise long-term success.

Why Choose Novo for Retail Executive Search?

Retail leadership demands commercial judgement, customer focus and operational excellence.

Experience: Supporting executive appointments across retail, consumer goods and digital commerce.

Global Reach: Access to senior retail and eCommerce talent across international markets.

Market Knowledge: Insight into evolving consumer behaviour, leadership trends and digital transformation.

Executive Search Specialists: Delivering retained search assignments focused on long-term business success.

Testimonials

Jo Watkins worked with me at ASOS. The quality of candidates exceeded our
expectations. Jo and her team managed the Supply Chain Director search with
confidence, insight and excellent communication from start to finish.

Chief Operating Officer, International Fashion Retailer

Jo at Novo quickly understood our brief and delivered an excellent shortlist for an
Operations Director. Professional, responsive and a pleasure to work with throughout
the search.

Senior Lead, People Operations, Global Electronics Recommerce

Many thanks for your work in finding and helping me to recruit for the position of Head of Business Development. Novo has done an excellent piece of work and I would have no hesitation in coming to you for another assignment or in recommending you for other potential clients.” Chief Executive, Commonwealth Education Trust.

Commonwealth Education Trust

“My personal experience with Novo was really good. They had all the information I needed whilst being professional, discreet and considerate, which ultimately made the whole process extremely smooth.” Account Director, Catalina Marketing

Catalina Marketing

Novo were recently retained to recruit an HR Director for Jaywing The targeted search assignment engaged with a very strong shortlist of candidates based in the North and East Midlands resulting in the successful appointment.

Jaywing

“I received an excellent service from Novo, from my initial meeting with the consultant to the final negotiations around the job offer the service was faultless. I felt I was well matched to the role and I was kept well informed during the entire recruitment process and any queries I had were answered very promptly. I would highly recommend Novo”

JISC

A Global Network for Retail Leadership

Retail and eCommerce have become truly global markets.

Consumer expectations evolve quickly, digital platforms continue to reshape buying behaviour, and international expansion has become a strategic priority for many organisations. At the same time, demand for experienced retail and eCommerce executives continues to grow.

Our international executive search capability gives clients access to leaders with experience across omnichannel retail, digital commerce, marketplaces, SaaS, customer experience, supply chain and international growth.

Many of the executives we engage are long-standing relationships built over years of operating within the retail and eCommerce sector, enabling us to reach highly regarded leaders who are unlikely to respond to traditional recruitment campaigns.

Access International Retail & eCommerce Leadership Talent

Discover how we can help you appoint exceptional eCommerce leadership talent for your business

Book a confidential call with one of our executive search Directors

Book a call

Insights

Find Your Next eCommerce Leader

The right leadership appointment can strengthen customer experience, improve commercial performance and support sustainable growth.

Whether you’re transforming your retail operation, scaling your eCommerce business or replacing an underperforming executive, we help you secure leaders capable of delivering long-term success.

Define Your Next Retail & eCommerce Appointment

Procurement Manager (Food & Beverages Manufacturing)
Salary: Competitive Base + Package

The business is looking to recruit a suitably experienced Procurement Director, to get involved with leading purchasing and supply chain matters, as well as respective team members.…

  • Manager/Team Leader Procurement/Supply Chain
  • Consumer Products and FMCG Manufacturing
  • North West England
Job Ref No: HofP GW 10/25
Date Added: 02-04-2026
Head of Commercial Finance (Fashion/Retail)
Salary: excellent package

This is a pivotal role that blends commercial insight, financial leadership, and team management. You will lead the day-to-day Finance team, drive commercial performance, and act as the business’s primary source of trading, margin, pricing and forecasting insight.…

  • Finance/Risk
  • Consumer Products and FMCG
  • West Sussex (Must be able to come into the office 3 days a week)
Job Ref No: HOCF JW 12/25
Date Added: 17-12-2025
This job has now been successfully concluded.
Chief Financial Officer (Manufacturing Sector)
Salary: Competitive Base + Package

Our client is a well known food and beverage sector manufacturing business based in the North West (UK) that is looking to recruit a suitably experienced Finance Director, to work closely with the Managing Director on growing the organisation.…

  • CFO/FD Finance/Risk
  • Consumer Products and FMCG
  • North West
Job Ref No: CFO GW 10/25
Date Added: 21-10-2025
This job has now been successfully concluded.
Operations Director
Salary: £100,000 + Package Benefits

Our client is a fast growth UK toy company that sells a broad range of products in over 20 international markets. This award winning business is a global expert in product development and toy sourcing, that creates outstanding consumer products through intelligent, caring and safe design. …

  • Board Director/Partner Operations
  • Consumer Products and FMCG Manufacturing
  • Greater London / South East (UK)
Job Ref No: OD/GW 01/25
Date Added: 28-01-2025
This job has now been successfully concluded.
UK Marketing Manager
Salary: excellent package

Our client is an international leading brand in the golf industry, renowned for innovative premium products and high-quality golf accessories. The company is committed to enhancing the golfing experience for players worldwide through cutting-edge technology products and exceptional customer service.…

  • Marketing
  • Consumer Products and FMCG Marketing
  • homeworking
Job Ref No: UKMM/DP 01/25
Date Added: 14-01-2025
This job has now been successfully concluded.