Interim Director of Stakeholder Engagement, RECCo (London)
The Client
The Retail Energy Code Company (RECCo) is a not-for-profit organisation responsible for overseeing and developing the Retail Energy Code, the rules that support the operation of Great Britain’s retail energy market. Its work involves energy suppliers, network operators, service providers and other industry participants.
Engagement is central to what RECCo does. It builds confidence, gathers informed views and helps deliver changes that support the market and consumers.
The Requirement
RECCo’s interim Director of Stakeholder Engagement had to be an experienced communicator who could operate credibly in a complex and closely governed energy market.
The challenge was to engage stakeholders with different priorities, explain technical and policy developments clearly and encourage constructive participation in consultations and change programmes. Strong judgement, an inclusive approach and the confidence to represent the organisation at senior level were all essential.
The Solution
Novo profiled senior engagement and communications leaders from energy, utilities, regulated services and other stakeholder-intensive organisations.
Key considerations included:
- Consultation management and industry relationships
- External communications and programme engagement
- Understanding of governance in a regulated setting
- The ability to turn competing views into useful insight for decision makers
Given how many parties RECCo works with, a collaborative style was essential.
The Outcome
Novo’s interim appointment gave RECCo’s stakeholder relationships continuity and direction. Communication across the industry was strengthened, and participants were better supported to take an informed part in RECCo’s work.
