A Leading UK Airport, IT Director
The Client
One of the UK’s most significant transport hubs, this organisation plays a vital role in connecting millions of passengers every year and supporting the country’s economy. Known for its efficiency and innovation, it consistently delivers exceptional customer experiences within a highly complex operational environment.
With a multi-billion-pound infrastructure programme underway and a firm commitment to achieving net-zero carbon emissions by 2030, the organisation is entering a transformative phase. Technology is central to this journey, making IT leadership a strategic priority.
The Requirement
To support this next chapter, the leadership team needed a Director of IT who could do more than maintain systems. The role required a visionary leader capable of shaping a bold digital strategy, managing a large and diverse team and ensuring resilience in a 24/7 operational environment. The ideal candidate would combine deep experience in complex, customer-facing sectors with the ability to balance stability and innovation. This appointment was critical to the organisation’s long-term success and sustainability goals.
The Solution
Novo partnered closely with the senior leadership team to understand the scale of the challenge and the qualities needed in the new leader. We designed a targeted search strategy focused on senior IT executives with proven experience in mission-critical environments.
Our approach included:
- Mapping top IT leadership talent across transport, aviation, and other complex sectors.
- Engaging candidates with strong track records in digital transformation and operational resilience.
- Assessing leadership style, cultural fit, and ability to influence at board level.
- Managing a discreet, inclusive search aligned with diversity and inclusion commitments.
The Outcome
The organisation appointed an outstanding Director of IT who brought extensive experience and a fresh perspective. From day one, they demonstrated strategic vision and practical execution, building trust across the organisation and driving initiatives that strengthened resilience and efficiency.
This appointment positions the organisation to deliver its digital transformation agenda, embrace emerging technologies and maintain its reputation as a leader in innovation, a significant milestone in its journey toward a smarter, sustainable future.
